Inbound Events Webhook

📄 Contents
What are inbound events
Listening to inbound events
Inbound Event Object Structure

What are inbound events

WhatsApp platform operates in an asynchronous manner. For example when you send a message, WhatsApp cloud APIs accept the request and then publish events indication wether the message was sent or not. They also publish events when a message is delivered, read, etc... Inbound messages to your WhatsApp number are also published as events.

Listening to inbound events

You can listen to these inbound events by configuring a webhook with us. The webhook configuration can be found in the 'WhatsApp Setup' plugin. Look for the input box titled "Webhook url to receive status events of API generated messages"

Provide the url to your webhook in this box and save the plugin. Please ensure that the webhook is accessible on the internet and requires no authentication.

Inbound Event Object Structure

There are 2 types of inbound events

deliveryStatus - These events carry the delivery status of messages that were sent earlier

message - These events carry inbound messages received on your phone number

Each event will have 2 keys

event - 'message' | 'deliveryStatus'

payload - DeliverySatusPayload | MessagePayload

You can read more about these events and types from Meta's official documentation here

📄 Contents#

What are inbound events#

Listening to inbound events#

Inbound Event Object Structure#

📄 Contents

What are inbound events

Listening to inbound events

Inbound Event Object Structure