Send Whatsapp Template Message For Process

Request

Authorization

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Path Params

pluginId

string

required

The whatsapp plugin id where you have connected your whatsapp account. Its an UUID. You can copy it from the plugin details page url /admin/plugin/d83e1d23-50b8-4d87-8f92-842a0ac516f6 The last part of the url is the plugin id

procedureShortId

string

required

This is the short id of the procedure to which the process bleongs to. Commmon procedure shortIds are lead, ticket, case, ...

primaryKeyOrId

string

required

Provide the primary key or the uuid of the process for whom you want to send the template

Body Params application/json

whatsappPhoneNumberId

string

required

Provide the whatsapp phone number id for the phone number you are going to use to send this message. Connected phone numbers and their Ids can be found in the plugin page

templateName

string

required

Provide the whatsapp template name here

mapping

array[object (MappingType) {2}]

optional

An array of mappings of tempalte parameters and their values. Should be in MappingType format

schemaPropertyName

string

required

The property name - for template {{1}}, 1 is the schemaPropertyName

schemaPropertyValue

string

required

The value mapped to this property

imageUrl

string

optional

If your template contains an image attachment, you need to provide a public url where the target image is hosted. You can use public media upload api to generate this url

videoUrl

string

optional

If your template contains an video attachment, you need to provide a public url where the target video is hosted. You can use public media upload api to generate this url

documentUrl

string

optional

If your template contains an document attachment, you need to provide a public url where the target document is hosted. You can use public media upload api to generate this url

Example

{
    "whatsappPhoneNumberId": "775966265503012",
    "templateName": "christmas_promo_23",
    "mapping": [
        {
            "schemaPropertyName": "1",
            "schemaPropertyValue": "John"
        }
    ],
    "imageUrl": "https://chakra-public-media.chakrahq.com/5fc9f8e3-af4a-4f29-bfd8-6c02e3abe3ee/2024-10-17/9b755981-74f7-4cde-b495-cd7039991964.png",
}

Request samples

Shell

JavaScript

Java

Swift

Go

PHP

Python

HTTP

C

C#

Objective-C

Ruby

OCaml

Dart

R

curl --location --request POST '/v1/ext/plugin/whatsapp//process///send-template-message' \
--header 'Content-Type: application/json' \
--data-raw '{
    "whatsappPhoneNumberId": "775966265503012",
    "templateName": "christmas_promo_23",
    "mapping": [
        {
            "schemaPropertyName": "1",
            "schemaPropertyValue": "John"
        }
    ],
    "imageUrl": "https://chakra-public-media.chakrahq.com/5fc9f8e3-af4a-4f29-bfd8-6c02e3abe3ee/2024-10-17/9b755981-74f7-4cde-b495-cd7039991964.png",
}'

Responses

🟢200Success

application/json

Body

_data

object

required

id

string

required

createdAt

integer

required

updatedAt

integer

required

externalId

string

required

provider

string

required

dataType

string

required

body

object

required

text

string

required

attachments

null

required

deliveryStatus

string

required

direction

string

required

timestamp

integer

required

context

object

required

adhocAgent

null

required

source

object

required

team

string

required

chat

null

required

plugin

string

required

contact

null

required

user

string

required

procedure

null

required

process

string

required

campaign

null

required

inReplyTo

null

required

_errors

array[string]

optional

Example

{
  "_data": {
    "id": "359e676b-624f-45e9-833d-e109ae414557",
    "createdAt": 1729231290842,
    "updatedAt": 1729231290842,
    "externalId": "wamid.HBgMOTE5OTAxMjU4NDMzFQIAERgSRjE4OEZFM0UyOTc1ODMyOUZEAA==",
    "provider": "WHATSAPP",
    "dataType": "text",
    "body": {
      "body": "Hi John,\nThis christmas decorate make your loved ones happier with Chakra Wellness products. Visit our website to know more!\n❄🎄"
    },
    "text": "Hi John,\nThis christmas decorate make your loved ones happier with Chakra Wellness products. Visit our website to know more!\n❄🎄",
    "attachments": null,
    "deliveryStatus": "SENT",
    "direction": "OUTBOUND",
    "timestamp": 1729231290387,
    "context": {
      "contactIdentifier": "919901258433",
      "messageTemplateId": "e296d971-305c-4009-a9b6-2cb7fd1ee3cf"
    },
    "adhocAgent": null,
    "source": {
      "sourceId": "send-template-message-for-process",
      "sourceType": "API"
    },
    "team": "5fc9f8e3-af4a-4f29-bfd8-6c02e3abe3ee",
    "chat": null,
    "plugin": "d83e1d23-50b8-4d87-8f92-842a0ac516f6",
    "contact": null,
    "user": "5bc39b1d-5aa7-48a3-9436-51c103a18a3b",
    "procedure": null,
    "process": "b656bf3b-4248-47f9-b145-c64452ae2b00",
    "campaign": null,
    "inReplyTo": null
  }
}